Deliveroo is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.
With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of 32 minutes.
Deliveroo is a British tech success story. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers.
We now operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging 15,000 riders.
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Deliveroo is low-quality takeaway restaurants.
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a Deliveroo rider will pick up your order and bring it to your delivery address.
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.
Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.
A small order fee is applied to small orders.
If you have a voucher code, you can redeem this in the app or on the website.
If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.
We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
Unfortunately we don’t currently offer collection. Visit the homepage or the app to see which restaurants are available for delivery in your area.
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please contact us on support@deliveroo.com.sg and we’ll pass on your feedback to the restaurant.
When you place an order on Deliveroo, you may be asked for feedback about your experience. We may then share this feedback with our users, including on menu pages. Deliveroo does not verify customer feedback and accepts no responsibility for it or its accuracy. As set out in our terms of service, customers are responsible for ensuring that any product that they order from a partner on Deliveroo is suitable for them.
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.
You can also contact us at support@deliveroo.com.sg.
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
To check where you are, your rider might call you using the phone number 8008526311. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.
In some cases, eligible customers will have the option to add Priority Delivery to their order. Priority delivery guarantees that your rider will deliver your order directly to you, before delivering any other Deliveroo orders on their route.
The closer you are to the restaurant, the lower your delivery fee. This helps us pay riders fairly.
Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.
This helps us give you 24/7 customer service and keep improving the app.
When your total is less than the restaurant's minimum, you can still place the order but we'll top it up with a fee. To remove the fee, just add more to your basket.
How do I use my Deliveroo credit?
If you are eligible for a credit it will automatically be added to your account and you can combine it with other credits or redeem it on your next order or the future order of your choice.
If you wish to redeem the credit to pay for all or part of an order you can tick the credit box on the order summary page before confirming your order.
If you decide to redeem your credit to pay for your order all available credit will be used up to the value of your order.
If the amount of your order is less than the available credit balance, the difference will still be available in your account (for example, if you have a credit balance of SGD $30 and you wish to pay for your order of SGD $20 with your available credits, you will have SGD $10 left in your account).
Each credit obtained must be redeemed within 3 months of its issue date.
You can check the expiry date of each credit in the ‘Vouchers and Credits’ tab in your Account.
You will not be able to obtain credit or redeem credit to purchase restricted products.
Is there a limit to the amount of credit I can accumulate?
No. There is no limit to the amount of credit you can accumulate, but you must redeem each credit within 3 months of the issue date.
You can check the expiry date of each credit in the ‘Vouchers and Credits’ tab in your Account.
Is there an expiry date for credit use?
Yes, you must redeemed your credit within 3 months of its issue date. You can check the expiry date of each credit in the ‘Vouchers and credits’ tab in your ‘Account’.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
We are rapidly expanding and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at corporate@deliveroo.com.sg.
There is! It’s available free on the App Store and Google Play.
Deliveroo Plus is our subscription based membership plan that helps you get the most out of Deliveroo. By paying a monthly or annual fee, you’ll get free delivery from participating restaurants when you meet the minimum order requirements, alongside other benefits based on your plan. You’ll also benefit from exclusive perks and offers which aren’t available to other customers. You can sign up to Deliveroo Plus on our website or app.
Customers can sign up to Plus on the Deliveroo website or app. You will be able to see the subscription fee for all available tiers and plan types on the Plus sign up page: https://deliveroo.com.sg/plus.
There are two tiers available on Deliveroo: Plus Silver and Plus Gold. All customers can sign up to a Silver or Gold monthly or annual plan.
No. You can place as many orders as you like and you’ll always get free delivery. However, it’s intended for use by individuals. All orders placed with Plus must stay in line with Deliveroo’s Terms & Conditions of Service.
Go to your Account – you’ll be able to change your subscription payment method, see your next payment date and more.
Go to your Account to check your next payment date. For customers on a monthly subscription, you will be charged on the same date each month, unless you move between tiers or from a monthly to an annual plan. For customers on an annual subscription, you will be charged once your annual plan commences and on the same date annually after, unless you move between tiers or from an annual to a monthly plan.
You can cancel on the ‘Account’ page of our website or app, or by contacting the Deliveroo Customer Support Team at support@deliveroo.com.sg. To avoid being charged for the next billing cycle, you must cancel your monthly or annual plan before the end of your current billing cycle. You can find your billing date by going to: “My Account”, then “Deliveroo Plus” and finally “My Subscription”.
Upgrading
Customers on a monthly plan can upgrade to a monthly plan on a higher tier (e.g. Silver monthly to Gold monthly) or switch to an annual plan on the same or a higher tier (e.g. Gold monthly to Gold annual). Your upgrade will take effect immediately.
Any remaining days from your previous Plus monthly plan will be taken off from your first payment. For example, if you switch from a Gold monthly plan with 10 days left on your subscription to a Gold annual plan, the cost of those remaining days will be taken off your first annual payment. You'll be charged the adjusted amount immediately, and then be billed at the standard Gold annual rate in subsequent years.
Customers on an annual plan can upgrade to an annual plan on a higher tier (e.g. Silver annual to Gold annual). Your upgrade will take effect immediately.
Any remaining days from your previous Plus annual plan will be taken off from your first payment. For example, if you switch from a Silver annual plan with 10 days left on your subscription to a Gold annual plan, the cost of those remaining days will be taken off your first annual payment. You'll be charged the adjusted amount immediately, and then be billed at the standard Gold annual rate in subsequent years.
Downgrading
Customers on a monthly plan can downgrade to a monthly or annual plan on a lower tier (e.g. Gold monthly to Silver annual). Your downgrade will take effect at the end of your current plan period. For example, if you switch from a Plus Gold monthly plan with 10 days left on your subscription to a Plus Silver annual plan, you’ll remain on Plus Gold for 10 days, then transition to your Plus Silver annual plan and be charged.
Customers on an annual plan can downgrade to a monthly or annual plan on a lower tier (e.g. Gold annual to Silver annual). Your downgrade will take effect at the end of your current plan period. For example, if you switch from a Plus Gold annual plan with 10 days left on your subscription to a Plus Silver annual plan, you’ll remain on Plus Gold for 10 days, then transition to your Plus Silver annual plan and be charged.
To switch your plan, follow the below steps:
If you’re upgrading, you’ll see a message confirming that you have started your subscription. If you’re downgrading, you’ll see a message confirming the switch. To check when your new plan will take effect, go to ‘My Subscription’.
Please note, if you switch Plus plans, your next billing date is subject to change. You can view any updates to your billing cycle in the ‘My Subscription’ section of ‘Deliveroo Plus’.
For more information you can visit https://deliveroo.com.sg/contact/ and click on "Contact Us" to complete the form and one of our team will be in contact.
You can request a full refund within the first 14 days of your paid period. If you cancel after this 14 day cooling off period, you will not be refunded for a change of mind. If you have any questions or concerns with your subscription, please get in touch with our Customer Care team at support@deliveroo.com.sg. This does not affect your legal rights.
No. Sharing your Deliveroo Plus subscription is a violation of your subscription terms, and could mean we terminate your account access in line with our Deliveroo Plus Terms & Conditions of Service.
Your free delivery won’t apply to orders you place using your company allowance. If you have a company allowance on your account, you can still get free delivery on personal orders when you don’t use your company allowance.
Eligible customers will receive a free trial on either a monthly or annual Plus plan. You’ll be notified of any free trial available to you. After the trial ends, your subscription will automatically transition to a paid Plus plan, unless you cancel prior.
To apply your voucher, sign into your Deliveroo account, go to ‘Account’, and then ‘Vouchers and Credit’. If you’re an iOS user, tap ‘Add code’ on the top right corner of your screen or the ‘+’ button on the bottom right of the screen if you’re an Android user. When you’re given the option to add your new voucher code, paste the code and tap ‘Submit’. From there, follow the instructions to join Deliveroo Plus.
You can use your voucher if you’re already signed up to Plus, and your free period will automatically be applied to your subscription. If you’re not yet a Plus subscriber, you can sign up on our website or app.
Please get in touch with our Customer Care team, providing details of your voucher code and any error messages you’re receiving, and we can look into this for you.
No. You will not be able to re-subscribe with your free Plus voucher and you will lose access to your Plus benefits. If you would like to regain access to your subscription, you can sign-up to Plus again via the sign up page deliveroo.com.sg/plus.
After you’ve added your voucher code, you still need to join Deliveroo Plus to get free delivery (on eligible orders). Go to ‘Account’ and then ‘Deliveroo Plus’ to check if you’re subscribed. Some of our partners also have a minimum order value that you need to meet before you can enjoy free delivery on that order.
Please check the terms and conditions for your voucher here to see if you’re able to gift this voucher.
Plus Silver costs $6.90 per month / $69 per year, and gives you free delivery on restaurant and retail orders over $38. You’ll also have access to Deliveroo Plus Rewards.
I’ve received Deliveroo Plus Silver for free in my account, what does this mean and can I cancel this offer?
You may receive an email or app notification from us offering you Deliveroo Plus Silver for free for three months. This won’t automatically renew onto a paid plan, so if you don’t wish to continue with your Deliveroo Plus membership, your account will revert back to a standard Deliveroo account at the end of the free offer period. Alternatively, if you would like to stay subscribed to Deliveroo Plus Silver, head to our website to sign up.
A minimum spend of $38 applies to restaurant orders, or $38 to grocery and retail orders. You can cancel at any time. Service fees and full Plus T&Cs apply, which you can find here.
Plus Gold costs $12.90 per month/$129 per year, and gives you free delivery on restaurant and retail orders over $15. Eligible orders are also covered by our On-Time Promise and can receive $5 credit back.
What is the On-Time Promise for Plus Gold?
Eligible orders (not including redeliveries, pick-up orders or orders that are delivered directly by the restaurant partner) are covered by the On-Time Promise. This means that if an order is more than 15 minutes later than the upper estimate on the order tracker, you’ll be compensated with $5 credit to use on a future eligible order. On-Time Promise credit must be claimed within 48 hours of your order being delivered, and you can claim your credit as directed in the app or by following the prompts to claim under your order history. Once you’ve claimed your credit, you’ll have three months to redeem it. Any credit that remains unused after three months will be forfeited. Credit can't be redeemed on some restricted products, and standard credit terms here apply.
Your monthly/annual subscription will auto renew on your next monthly/annual subscription renewal date. To find your renewal date go to: “Deliveroo Plus” in the app and click “My Subscription”.
No. You can see your next payment date in your Account.
Yes, you will need to pay service fees for all orders placed with Plus.
Some partners may offer products by weight.
For products priced by weight by Partners, the price shown in your basket is an estimate. The amount you will be charged may vary depending on the actual weight picked by the Partner for your Order. Once your Order has been accepted and picked by the Partner, the Partner will then tell Deliveroo the actual weight picked for your Order.
If the actual weight picked by the Partner for your Order is more than you ordered, you will only be charged the estimated price of the weight you ordered, as shown to you at checkout, nothing more.
If the actual weight picked by the Partner for your Order is less than you ordered, we will refund you the difference between the estimate shown to you at checkout and the value of the actual weight delivered to you. The refund will be applied using the same method of payment used to place your Order.
We have a dedicated team that responds to requests for information from public authorities.
Whether you’re the police or other law enforcement, labour, tax, social security, environmental, competition, food safety or health & safety authority, please see here for further information on how to submit your request.
Not a public authority?