Deliveroo Singapore Pte Ltd and its parent company, Roofoods Ltd ("we", "our" or "Deliveroo") is committed to protecting the privacy of all users of our website www.deliveroo.com.sg, mobile applications and social media accounts (together, the “Sites”). Please read this privacy policy that explains how we use and protect your personal information, which is any information about you or that can be used to identify you.
By visiting and/or using our Sites or services, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.
If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting us using our contact form available here.
Information we get from you
When you visit or place an order through our Sites, including through any websites or mobile app of our restaurant, grocer or retail partners (“Partners”) with whom we work to provide our services, we will collect your information in the following ways:
We use your information to:
Where we think you are using your Deliveroo account for business purposes and your employer may be interested in our Deliveroo for Work service we will contact you (by email or telephone) to let you know about this service, where appropriate. You can unsubscribe from these emails or contact us at any time if you’re not interested in this service (to learn more, check the “Contact details” section above).
We use cookies and similar technologies, including from our partners, to collect your information to analyse traffic, help tailor and improve our content and services on our Sites, like showing you great restaurants and shops we think you would like, to serve relevant ads and measure their effectiveness on other apps and websites, including social media. You can choose to delete existing cookies or turn them off at any time in your website browser, but please note that by disabling all cookies our Sites may not work properly.
We disclose or transfer your information only where necessary for the purposes set out in the “Use of your information” section above. In particular, we share your information with:
We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your information to those riders, third party providers and Deliveroo employees who have a business need-to-know.
You can ask us for a copy of the information we hold about you. In sharing with you a copy of the information, we use a third party secure method of transfer. You can also update your information, such as your name, phone number, delivery address and payment method in-app in the “Account” section. You can set your account profile name to what you would like, if, for example, you do not want to use your real name for delivery. You can also ask us to correct any information we hold about you if it is inaccurate or outdated by contacting us using our contact form available here.
Alternatively, and to exercise either of these rights, please contact our Data Protection Officer at dpo@deliveroo.com or Data Protection Officer, Roofoods Limited, The River Building, 1 Cousin Lane, London, EC4R 3TE, United Kingdom.
We may update this policy from time to time, so remember to check back in every so often, in case anything has changed. Where appropriate, we may notify you, for example by email or push notifications.
Deliveroo Singapore Pte Ltd., 30 Raffles Place, #23-01, 048622, Singapore.