Password Update FAQ

We’re committed to keeping your information safe. To do this, the Deliveroo team conducts regular reviews of all accounts to ensure that your data is always secure.

On this occasion we were not satisfied that your account is as secure as we’d like it to be. Some large websites you may use have experienced data breaches in the past. While Deliveroo has kept your password safe, if you share the same password and email address across multiple websites or use an easy-to-guess password, it exposes your Deliveroo account to a higher risk of being compromised.

We’ve taken steps to help you strengthen the security of your account. You’ll need to change your current password to log into your account. Just tap ‘forgot password’ and create a new, stronger password.

Here’s our advice on making passwords as secure as possible:

  1. Make the password complex: include a mix of at least 10 characters.
  2. Mix it up: use a different password to ones you’ve used on other sites.
  3. Don’t use a password that’s easy to guess: things like your name, email, birthday or simple number patterns like 123.
  4. Don’t share your password: be careful not to give it out to other people or let anyone else see you entering your password.

If you have more questions, get in touch with customer support.